At Reno Wanders, we aim to deliver your outdoor and travel essentials with care and efficiency. Please read our Shipping Policy to understand how we handle delivery.

1. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • You will receive a notification once your order is dispatched.

2. Delivery Method & Payment

  • We currently offer cash on delivery only.

  • Full payment must be made at the time of delivery.

3. Delivery Time

  • Delivery times vary depending on your location.

  • Estimated delivery typically ranges between 3–10 business days.

  • Delays may occur due to weather conditions, holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping fees, if applicable, will be displayed during checkout.

  • Any promotional free-shipping offers will be clearly stated on our website.

5. Delivery Responsibility

  • Please ensure your delivery details are accurate and complete. Reno Wanders is not responsible for failed deliveries caused by incorrect information provided by the customer.

  • If you are unavailable at the time of delivery, the delivery team will attempt to contact you to arrange another attempt.

6. Damaged or Missing Items

  • If your package arrives damaged or items are missing, please contact us within 48 hours of receiving the order.

  • We will review the issue and provide a suitable solution, which may include a replacement or exchange.

7. Contact Us

For any questions regarding shipping, please reach out to us at [email protected].