At Reno Wanders, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Eligibility for Returns

  • Items can be returned only if they are defective, damaged, or not as described.

  • Products must be returned within 7 days of receiving your order.

  • Items must be unused, in original condition, and in their original packaging.

2. Process for Returns

  • To initiate a return, contact us through the details provided on our website.

  • Provide your order number, a description of the issue, and photos if applicable.

  • Once your request is approved, instructions will be given for the return.

3. Refunds

  • Since we offer cash on delivery only, refunds will be processed in the same manner.

  • If your return is approved, you will receive your refund in cash upon product collection or through an agreed alternative method.

  • Refunds are made only after inspection and confirmation that the item meets the return conditions.

4. Exchanges

  • If you prefer an exchange instead of a refund, we will provide a replacement for the same item or a similar product of equal value.

5. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products 

  • Items returned after the 7-day period

6. Contact Us

For return or refund inquiries, please reach out to us at [email protected].